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Australian Patients Urged to Phone GPs During Crisis

Pierre Brunie a family doctor gives a phone call in his office, on January 29, 2013 in Eglisneuve-d'Entraigue.             (THIERRY ZOCCOLAN/AFP via Getty Images)

Pierre Brunie a family doctor gives a phone call in his office, on January 29, 2013 in Eglisneuve-d'Entraigue. (THIERRY ZOCCOLAN/AFP via Getty Images)

Doctors are concerned some people are so uncomfortable using “telehealth” platforms during the COVID-19 crisis they are avoiding consultations altogether.

Patients unable or unwilling to use new technologies such as video conferencing are being urged to call instead.

“An old fashioned phone will do just fine,” Dr Harry Nespolon said on April 8.

“General practice is the first port of call for people when it comes to their health.

“Its important this doesnt change and that people realise telehealth and telephone consultations actually make it easier for patients to access their GP and get the same quality care for a wide range of concerns.”

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